Frequently Asked Questions

How does the shopping cart work?

Buy clicking on the 'Add to Cart' icon, it will add the item you are currently viewing into your cart. You will see the total number of items in your cart and you can see everything that's in your cart at any time, by clicking the 'View my Cart' button.

Once you have viewed the cart, you can continue shopping on the site and, when you've got all you want, you simply click on billing details and follow the easy steps to purchase the products you have selected.

You can register to set up an account with myfarmstore and to purchase goods from this site. Click here to register your account.

You can click here to sign in.

I'd like some information on a specific product

If you would like some information on a specific product, please visit our website, where you can browse all of our available products, view product specifications and even shop online. Under each product we can included the labels for you to get informa detail on the product you wish to purchase.

Can I return an item for a refund?

Yes, but special conditions apply. The item must be returned within 7 days of purchase, on the condition that the product is returned in its original condition with packaging and invoice.

How long will it take for my order to be delivered?

We strive to deliver all orders within 3 working days. However this can take up to 5 full working days for remote rural delivery. If this is not possible we will contact you.

What are the delivery charges for online orders?

Orders over $50 are freight free at myfarmstore. For orders under $50, there is a courier charge of $4.95 Nationwide. For rural delivery an additional $3.50 is charged bringing the total to $8.45. Freight charges are only for orders under $50.

Is shopping online with my farmstore secure?

Yes, we use SSL encryption. For more information, click here.

How is your online site encrypted?

Your credit card details are completely secure on this site. Data encryption software prevents interception of any information you provide online. When you place an order or access your account details, this data passes to a secure server. All information you input is encrypted before it is sent to us. Any data sent by you through this site is encrypted through a Secure Sockets Layer (SSL) connection. SSL is a protocol developed for transmitting data over the Internet.
What this means is that your data (including credit card information and other personal details) is turned into a type of code that cannot be decoded without the private key.

Whenever you log in, register, go to your shopping cart or start to complete a purchase, you will automatically be transferred to the secure area of myfarmstore. You can always tell if you are in this area as the start of the website address at the top of your screen will have changed from "http://..." to https://...
With most Internet browser software (including all recent versions of Internet Explorer and Netscape), a locked padlock icon also appears in the bottom or top toolbar of the browser, signalling that you are currently in a secure area of the site.

Where do you deliver for Online orders?

Orders can be shipped anywhere in New Zealand. 

Can I still shop Online if I don't register?

Yes. Although we recommend that you register to receive the full benefits of shopping online with myfarmstore.

What are the benefits of registering to shop Online with myfarmstore

Registering makes your shopping experience faster, more efficient and secure. When you return to the myfarmstore site, you won't have to re-enter all your details in order to make a purchase. You will also have fast and easy access to further information about the status of your orders. Register Now

Can I make an order by phone?

myfarmstore is a true online shopping experience. Therefore for your convenience and security you can only purchase products from myfarmstore online through our secured gateway. Remember this allows you to shop 24/7 365 days of the year.

Can I exchange an item for another product?

We will exchange a product for a credit towards another item within 28 days of purchase on the condition that the product is returned in its original condition with packaging and invoice.

What will the delivery fee be for a particular item?

Orders over $50 are freight free at myfarmstore. For orders under $50, there is a courier charge of $4.95 Nationwide. For rural delivery an additional $3.50 is charged bringing the total to $8.45. Freight charges are only for orders under $50.

Which Credit cards are accepted at myfarmstore?

myfarmstore accepts the following credit cards, VISA and Master Card.

If I order more than one item, will I be charged extra for delivery?

Orders over $50 are freight free at myfarmstore. For orders under $50, there is a courier charge of $4.95 Nationwide. For rural delivery an additional $3.50 is charged bringing the total to $8.45. Freight charges are only for orders under $50.

How do I cancel or amend my order?

If for any reason you need to cancel or change your order, please do not email us but instead call our Customer Care team toll-free on 0508 myfarmstore (0508 693 276) as soon as possible. Our system is designed to fill orders and get them on their way to you as quickly as possible, so the sooner we hear from you, the better!

Where is my order?

You can easily check on the progress of your order by logging on to the myfarmstore site using your email address and password and clicking on to see its current status. 

Can an order be sent to an address different to the billing address?

Yes, you will be able to choose your delivery address in the check-out process.

How can I Browse the Online Store?

To view our range of products in each area of our store, either click on one of the tabs along the right side of the screen, or select from the list of product types, then click on the text description of the product or the picture of the item to see a more detailed description.

Does the delivery fee apply to each item or each order?

Orders over $50 are freight free at myfarmstore. For orders under $50, there is a courier charge of $4.95 Nationwide. For rural delivery an additional $3.50 is charged bringing the total to $8.45. Freight charges are only for orders under $50.

Do you deliver overseas?

No, we cannot deliver overseas. However, you can order from overseas and have the item delivered to a New Zealand address.

Can my order be delivered to a PO Box?

No, we are unable to deliver to a PO Box. We are committed to making sure every order reaches the right person in a timely fashion. We only deliver to your home or work, where someone will can sign for the delivery.

How do I register to shop Online?

Registering with myfarmstore allows you to enjoy the convenience of express checkout service. We will not sell, share or otherwise disclose your personal information to third parties.

Registration with myfarmstore is free. Simply click Login/Register fill in the registration form and select submit. You will then receive an email advising you of your user name. It will also include details on how to modify your registration details if required.

Will all my products be delivered together?

We will make every effort to send your order as a complete package. However on very rare occasions some items may not be in stock at the time of your order (we will inform you if this if this is the situation).

Can I remove items from My Cart?

Yes, just view your cart and click the 'Remove' button to the left of the item you want to remove.

How do I update my details on the myfarmstore database?

By registering to the myfarmstore website you can update these details yourself by logging in to your account and making the necessary changes.

Why do I need to give you my email address?

When you place an order, we need to be able to email you to confirm that we have received your order and to keep you informed on its progress. Even if you have not yet shopped with us, joining our email list will enable us to let you know about special offers and promotions only available to our subscribed members.

Can I shop online if I don't have an email address?

No, You need an email address in order to shop online with most if not all Internet stores. We need your email address to notify you of the status of your order. Providers such as Gmail, Hotmail or Yahoo offer free email accounts.

Can I store an item in My Cart for the next time I log on?

Yes, if you have registered with myfarmstore for online shopping, any items remaining in your cart at the end of your visit will still be there when you next log on. You can then pick up from where you left off.

I've forgotten my password. Can you help?

No problem. Click here to have your password reset. We will send you email notification of your new password.

Will my registration information remain confidential?

Yes. The information you provide us with will remain confidential to myfarmstore Limited. For more information click on our privacy policy to learn more.

What is myfarmstore’s Cookies Policy?

Cookies are nuggets of data stored on your computer to make it easier, and quicker, for regular users to log onto a site. Such data is usually stored on your computer's hard drive as a file or folder called 'cookies' and can be deleted if you so choose. Our cookies do not contain any personally identifying information or compromise your privacy.

If you have disabled cookies on your browser, please note that you will need to enable them in order to add items to your Shopping Cart and to make purchases on this site.

What if I can't find the answer to my question here?

No problem! Ask us a Question, and we'll get back to you with the answer.

I'd like to make a complaint. How do I do this?

myfarmstore Limited take all complaints seriously. If you have a complaint please address us in writing.
Email us: myfarmstore Please put 'Complaint' in the subject line.

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